Last updated: May 29, 2026
These Terms of Service ("Terms") constitute a public offer by Caiter ("we", "us", or "Licensor") to enter into a software license agreement with any person or entity that accepts these Terms, referred to as "Licensee".
By accepting these Terms, you agree to be bound by this License Agreement on the conditions set forth below.
1.1. For the purposes of these Terms, the following definitions apply:
Acceptance — full and unconditional acceptance of these Terms by performing the actions described in Section 6.
Account — Licensee's account in the Service, containing authorization credentials and information uploaded by Licensee while using the Service.
Authorization Credentials — Licensee's unique login (email address or phone number) and password used to access the Service. Authorization Credentials serve as the equivalent of Licensee's handwritten signature.
Licensor — Caiter, the owner and operator of the Program, who enters into this Agreement with Licensee.
Licensee — a legal entity, sole proprietor, or individual who has accepted these Terms and uses the Service in accordance with this Agreement.
License Agreement (Agreement) — this agreement between Licensor and Licensee granting the right to use the Program (non-exclusive license), entered into through Acceptance of these Terms.
Account Dashboard — the secure area of the Service available at https://app.caiter.co after authorization, allowing Licensee to manage the Account and use the Service features.
Materials — any information, data, files, and other content uploaded by Licensee to the Service in the course of its use.
Terms — this document published at https://caiter.co/terms
Billing Period — a calendar month during which Licensee is granted the right to use the Service.
User — an individual who uses the Service on behalf of Licensee based on Authorization Credentials provided by Licensee, including employees and other authorized representatives of Licensee.
Program (Service) — the "Caiter" software, a CRM system for catering companies, including all its components, functional modules, updates, and additions, available via the Internet at https://caiter.co and related subdomains.
Website — the website located at https://caiter.co
Pricing Plan — the set of conditions for using the Service that define available features and license fees. Current Pricing Plans are published on the Website.
Technical Support — Licensor's consulting services regarding the use of the Service, provided via email or other communication channels.
1.2. Terms not defined in Section 1.1 shall be interpreted in accordance with the context of these Terms. If no clear interpretation exists, the term shall be understood in accordance with applicable law and prevailing business practice.
2.1. Licensor grants Licensee a non-exclusive license to use the Caiter Program under these Terms, and Licensee agrees to pay license fees in accordance with the selected Pricing Plan.
2.2. All exclusive rights to the Program belong to Licensor.
2.3. Territory of use: worldwide, without restriction.
2.4. Permitted methods of use:
2.5. The Program provides the following main capabilities:
3.1. Acceptance of and compliance with these Terms is a mandatory condition for granting the right to use the Program.
3.2. To obtain access to the Program, Licensee must:
3.3. Licensor may provide Licensee with a free trial period. Trial terms and duration are determined by Licensor and published on the Website.
3.4. Licensee is solely responsible for maintaining the confidentiality of Authorization Credentials. All actions performed in the Service using Licensee's Authorization Credentials are deemed performed by Licensee.
3.5. Licensee may not transfer its rights under this Agreement to third parties without Licensor's prior written consent.
3.6. Licensee may grant access to the Account Dashboard to its employees and other authorized persons (Users). Licensee is fully responsible for the actions of all Users to whom access is granted. The number of Users may be limited by the selected Pricing Plan.
3.7. Licensee independently uploads Materials to the Service and is fully responsible for their content and compliance with applicable law.
4.1.1. Provide Licensee access to the Program within one (1) business day after Licensee fulfills the conditions set forth in Section 3.2.
4.1.2. Maintain the operation of the Program on a continuous basis, except during scheduled maintenance.
4.1.3. Provide Technical Support regarding the use of the Program via email and other available channels.
4.1.4. Notify Licensee of material changes to the Program's operation.
4.1.5. Take reasonable measures to resolve failures and errors in the Program.
4.1.6. Maintain the security of Licensee's data and observe confidentiality obligations.
4.2.1. Temporarily suspend access to the Program for maintenance, with prior notice to Licensee where reasonably possible.
4.2.2. Suspend or terminate access to the Program if Licensee violates these Terms.
4.2.3. Modify the Program's features without changing its primary purpose.
4.2.4. Change Pricing Plans and license fees with at least fourteen (14) calendar days' notice before changes take effect.
4.2.5. Send Licensee informational and promotional messages related to the use of the Program.
4.2.6. Engage third parties to perform obligations under this Agreement.
4.3.1. Comply with these Terms.
4.3.2. Pay license fees on time and in full.
4.3.3. Provide accurate registration information and keep it up to date.
4.3.4. Maintain the confidentiality of Authorization Credentials and not disclose them to third parties.
4.3.5. Not use the Program in ways that violate applicable law, third-party rights, or these Terms.
4.3.6. Comply with applicable advertising, data protection, and consumer protection laws when using the Program.
4.3.7. Promptly notify Licensor of any unauthorized access to the Account.
4.3.8. When creating commercial proposals and other documents published through the Service and accessible to third parties, Licensee shall:
4.4.1. Use the Program in accordance with its features and the selected Pricing Plan.
4.4.2. Contact Technical Support regarding the use of the Program.
4.4.3. Change the Pricing Plan as provided in these Terms.
4.4.4. Terminate this Agreement in accordance with these Terms.
4.5.1. Copy, distribute, sell, or otherwise transfer the Program or its components.
4.5.2. Modify, adapt, decompile, disassemble, or otherwise attempt to derive the source code of the Program.
4.5.3. Create derivative works based on the Program.
4.5.4. Provide access to the Program to third parties for a fee without Licensor's consent.
4.5.5. Use the Program in ways that create excessive load on Licensor's infrastructure or interfere with other users.
4.5.6. Upload information that violates applicable law, third-party rights, or public morality.
5.1. License fees are determined by the Pricing Plan selected by Licensee. Current Pricing Plans are published on the Website at https://caiter.co/#pricing.
5.2. Payment is due in advance for each Billing Period.
5.3. Payment is made in US dollars (USD) by the methods available on the Website.
5.4. Licensee's payment obligation is fulfilled when funds are received by Licensor or its payment processor.
5.5. When switching to a different Pricing Plan, any prepaid fees are recalculated proportionally for the unused period.
5.6. Refunds are provided only where required by applicable law or expressly stated in these Terms.
5.7. If payment is made within seven (7) calendar days after the end of the previous paid period, the new Billing Period begins on the date the previous period ended. If payment is made after that period, the new Billing Period begins on the date payment is received.
5.8. Pricing Plans may include limits on Users, organizations, commercial proposals, and other objects in the Program. Current limits and overage fees are published on the Website at https://caiter.co/plans/.
5.9. If Licensee exceeds the limits of the selected Pricing Plan, Licensee agrees to pay additional fees according to the rates in effect at the time of overage. Overage may require a written request from Licensee via the contact channels listed in Section 12.
5.10. Use of the Program beyond established limits constitutes Licensee's consent to pay the corresponding additional fees.
6.1. Acceptance of these Terms occurs when Licensee:
6.2. Acceptance also occurs when Licensee begins using the Program.
6.3. The Agreement is formed upon Acceptance and remains in effect until terminated.
6.4. The parties acknowledge the legal force of documents sent by email and treat them as equivalent to paper documents.
7.1. The Agreement takes effect upon Acceptance and remains in effect:
7.2. If Licensee timely pays the license fee for the next Billing Period, the Agreement is automatically extended for that period.
7.3. Licensor may amend these Terms. Changes take effect upon publication on the Website unless a different effective date is stated.
7.4. Continued use of the Program after changes are published constitutes Licensee's acceptance of the updated Terms.
8.1. The Agreement may be terminated:
8.2. Licensee may terminate the Agreement at any time by notifying Licensor. Prepaid license fees are non-refundable except where required by applicable law.
8.3. Licensor may terminate the Agreement if:
8.4. Upon termination, Licensor may delete Licensee's Account and associated data after sixty (60) calendar days from the date of termination.
8.5. If license fees for a Billing Period are not paid, the following applies:
During the suspension period, Licensee may restore access by paying license fees for the current and any overdue Billing Period.
9.1. The Program is provided "as is." Licensor does not warrant that the Program will meet all of Licensee's requirements or expectations.
9.2. Licensor uses reasonable efforts to maintain uninterrupted operation of the Program but does not guarantee the absence of errors, failures, or downtime.
9.3. Licensor is not liable for:
9.4. Licensee is solely responsible for:
9.5. If third parties bring claims against Licensor related to Licensee's use of the Program, Licensee shall resolve such claims independently and indemnify Licensor for resulting losses.
9.6. Licensor is not a party to relationships between Licensee and Licensee's customers. Licensor is not responsible for the content of commercial proposals and other documents created by Licensee and published through the Service. Licensee shall resolve any third-party claims related to such content independently and indemnify Licensor for resulting losses.
10.1. Licensor shall maintain the confidentiality of information received from Licensee during use of the Program, except as required by law.
10.2. By accepting these Terms, Licensee consents to the processing of personal data as necessary to perform this Agreement.
10.3. The Privacy Policy is published on the Website at https://caiter.co/privacy-policy/.
10.4. Licensee is responsible for obtaining necessary consents for processing personal data of third parties whose information is stored in the Program.
11.1. These Terms are governed by applicable law, without regard to conflict-of-law principles, except where mandatory consumer protection laws in Licensee's jurisdiction provide otherwise.
11.2. Disputes shall first be resolved through good-faith negotiations. If no agreement is reached within thirty (30) calendar days, either party may pursue remedies available under applicable law.
11.3. If any provision of these Terms is held invalid, the remaining provisions remain in effect.
11.4. Neither party is liable for failure to perform obligations due to force majeure events.
11.5. Notices under this Agreement are sent:
11.6. Email notices are deemed received when sent.
Caiter
Publication date: May 29, 2026
Last updated: May 29, 2026